Frequently Asked Questions

How quickly is my hosting account activated?

Instantly. As soon as your first payment clears, our automation provisions your account and emails you the login details — usually within a minute.

Do you offer free SSL certificates?

Yes. Every hosting plan includes free Let's Encrypt SSL certificates that issue and renew automatically.

Can I upgrade my plan later?

Absolutely. You can upgrade or downgrade at any time from your client portal — we prorate the difference automatically.

Do you provide daily backups?

Yes, we take daily off-site backups of every account and keep 30 restore points at no extra cost.

How long does a domain transfer take?

Most transfers complete within 5–7 days once you approve the transfer at your current registrar. We'll guide you through each step.

Is WHOIS privacy protection included?

WHOIS privacy is available on most extensions for a small yearly fee, and it's free on select TLDs. You can toggle it during registration.

What happens if my domain expires?

Your domain enters a grace period where you can still renew it at the standard rate, followed by a redemption period. We send multiple renewal reminders so this never catches you off guard.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and bank transfer. Additional gateways can be enabled from the admin panel.

Do you offer a money-back guarantee?

Yes — every shared and WordPress hosting plan comes with a 30-day, no-questions-asked money-back guarantee.

How do automatic renewals work?

We generate your renewal invoice 14 days before the due date and send reminders. Services renew automatically once the invoice is paid.

FAQ